Shipping & Delivery
This page contains all the shipping and delivery information you will need.
1. Do you ship worldwide?
- Yes, we ship all over the world, we have contracts with royal mail and major courier companies.
2. How quickly do you dispatch my order?
- We aim to ship all orders within 72 working hours. We do not work weekends or bank holidays, but put extra staff on to cover the busy times. At busy times dispatch times may be longer. At these busier times, Christmas for example we ask that you ensure your customers are aware of any delays and prompt them to purchase early to avoid disappointment.
3. Do the postage prices include VAT?
- No, all our product and postage prices are ex vat. The VAT is calculated on the whole basket during checkout.
4. Can I track my order?
- Yes and No. If an item is sent with royal mail we cannot track it, if it is sent with one of our couriers then it will have a tracking number. Please contact Customer Services if you wish to check a tracking number.
5. How do I know when my order is dispatched?
- When you place an order you get an email confirmation, we also send one when your order goes down for packing. At the end of each day we ship all the orders dispatched that day, which automatically updates your order and sends you an email.
- Please note once your order has been dispatched, the status of your order will update to ‘dispatched’. The status will not be updated after the order has left the warehouse.